Return Policy

Last Updated: 07/02/2024

1. Returns and Refunds

At Saida UK, we aim to provide you with the best shopping experience. If you are not completely satisfied with your purchase, please read our return policy below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused condition.
- The return request must be initiated within 15 days from the date of purchase.

3. How to Initiate a Return

To request a return, please contact our customer support team at [email protected].

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 45 to 90 days.

6. Exchanges

We do not offer direct exchanges. If you need a different size, color, or product, please return the original item following the return process and place a new order for the desired item.

7. Non-Returnable Items

While we aim to accommodate returns for most items, there are certain products and categories that are non-returnable for the safety of our customers and in compliance with industry standards. These non-returnable items include:

A. Digital Products

• All digital downloads, including but not limited to software, e-books, music, and digital gift cards, are non-returnable. Please ensure that you have selected the correct digital product before making your purchase.

B. Personalized or Customized Items

• Products that have been personalized or customized with your specific design, text, or specifications cannot be returned unless they arrive damaged or defective.

C. Perishable Goods

• Perishable items such as food, flowers, and plants are non-returnable for health and safety reasons. If you receive a damaged or spoiled perishable product, please contact us immediately for assistance.

D. Intimate Apparel and Swimwear

• For hygiene reasons, intimate apparel (e.g., lingerie, underwear) and swimwear are non-returnable. We recommend reviewing size charts and product descriptions carefully before purchasing.

E. Opened or Used Beauty and Personal Care Products

• Opened or used beauty and personal care items, including cosmetics, skincare products, and fragrances, cannot be returned due to health and safety regulations.

F. Clearance and Final Sale Items

• Products labeled as "Clearance" or "Final Sale" are sold at significantly reduced prices and are considered non-returnable. Please review these items carefully before purchasing.

G. Hazardous Materials

• Items classified as hazardous materials, including chemicals, batteries, and aerosols, are non-returnable due to safety regulations. If you receive a damaged or defective hazardous product, please contact us immediately.

H. Gift Cards

• Gift cards, once purchased, are non-returnable and cannot be refunded.

I. Items Damaged Due to Improper Handling

• If a product has been damaged due to improper handling or use that exceeds normal wear and tear, it is non-returnable.

8. Create a Support Ticket

For efficient handling of your return request or any other inquiries, we highly recommend creating a support ticket. Here's how to do it:

1. Visit our Support Center on our website.
2. Click on the "Create a Ticket" or "Submit a Request" button.
3. Fill out the required information, including your name, contact details, and a detailed description of your request or issue.
4. Select the appropriate category (e.g., Returns, Product Inquiry, Technical Support).
5. Attach any relevant documents or photos if necessary.
6. Submit your ticket.

Creating a support ticket allows us to track and address your request promptly. Our dedicated support team will get back to you as soon as possible to assist you further.

9. Contact Us

If you have any questions about the support ticket process or need assistance with any aspect of your shopping experience, please don't hesitate to contact us at Contacts page.